Effective Date: 01 January 2026
Website: https://cancareindia.com

CanCare India Foundation (“CanCare India”, “we”, “our”, or “us”) is a public charitable trust committed to transparency, accountability, and ethical management of all donations received through its website and other lawful channels. This Donation & Refund Policy outlines the terms governing donations made to the Foundation.

Nature of Donations

All donations made to CanCare India Foundation are voluntary contributions intended to support the Foundation’s charitable objectives, including cancer awareness, prevention, education, patient guidance, public health initiatives, and related activities.

Donations made to the Foundation are not payments for goods or services and do not create any contractual entitlement to benefits, services, or preferential treatment.

Use of Donations

Donations received by CanCare India Foundation are utilized solely for charitable purposes in accordance with the objectives of the Trust and applicable laws. Funds may be allocated across programs, administrative costs necessary for lawful operations, outreach activities, and capacity-building initiatives to ensure effective delivery of charitable services.

The Foundation endeavours to use donations responsibly and efficiently to maximise public benefit.

Payment Processing

All online donations made through the website are processed via secure third-party payment gateways that comply with applicable security and data protection standards.

CanCare India Foundation does not store, process, or retain donors’ credit card numbers, debit card details, CVV numbers, net banking credentials, or other sensitive payment information. Transaction-related information such as donor name, email address, transaction reference number, amount, and date may be retained for record-keeping, accounting, and regulatory compliance purposes.

Donation Confirmation

Upon successful completion of a donation, a confirmation message or receipt may be generated electronically. Donors are encouraged to retain transaction details for their records. The issuance of donation receipts is subject to the information provided by the donor at the time of donation.

Refund and Cancellation Policy

As a general principle, donations made to CanCare India Foundation are non-refundable, since they are voluntary contributions made towards charitable causes.

However, a refund may be considered in exceptional circumstances such as a genuine technical error, duplicate transaction, or incorrect amount charged, provided the request is made within a reasonable period from the date of donation.

Refund requests must be submitted in writing to the Foundation using the official contact email, along with relevant transaction details. Each request will be reviewed on a case-by-case basis, and the decision of CanCare India Foundation shall be final.

Approved refunds, if any, will be processed through the original payment method where feasible, subject to payment gateway rules and processing timelines.

Failed or Incomplete Transactions

In case of a failed or incomplete transaction where funds are debited but not successfully credited to CanCare India Foundation, the matter should be raised with the respective payment gateway or bank. Any reversals or adjustments will be subject to the payment service provider’s policies and timelines.

Tax Benefits

Tax exemption or benefits, if applicable, are governed by prevailing laws and regulations. Donors are advised to consult their tax advisors for clarification. The availability of tax benefits depends on the donor’s eligibility and compliance with statutory requirements.

International Donations

Donations from outside India are subject to applicable foreign contribution and regulatory laws. Acceptance and utilisation of such donations shall be in compliance with applicable legal and regulatory frameworks.

Changes to This Policy

CanCare India Foundation reserves the right to amend or update this Donation & Refund Policy at any time. Any changes will be effective upon publication on this page.

Contact Information

For donation-related queries, refund requests, or clarifications, please contact:

CanCare India Foundation
Email: info@cancareindia.com
Website: https://cancareindia.com